Terms of use



Head office: HELEN TRAITEUR 884 Route de Châteaublanc 84310 MORIERES LES AVIGNON Siret : 31700511400028 Code NAF : Services des traiteurs (5621Z) Mail : contact@helen.fr Tel: +33 4 90 333 173 Fax: +33 4 90 334 161


The user acknowledges that the content of this site and its component parts are protected by intellectual property rights and that any copying, reproduction, distribution, sale or exploitation by any means whatsoever is strictly prohibited.


We decline all responsibility for the dissemination of information fraudulently introduced through our site that may cause damage. We also decline all responsibility for any inconvenience you may encounter while using this site: such as infection by a virus that may cause software or hardware damage, and such as the interruption of the site’s operation, cutting off access to information for any reason whatsoever.




Access to sites other than that of Helen Traiteur may be made through hypertext links. We accept no responsibility for their content once you have activated the link. Be sure to read up on the legal terms and conditions specific to these sites before browsing them.


In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete any personal data concerning you. To do so, please contact us by e-mail or post at the above address.


Compliance with the new General Data Protection Regulation (GDPR)

Helen attaches great importance to the relationship it maintains with its subscribers, as well as to compliance with the laws in force, particularly those concerning Data Protection.
That’s why we’d like to bring to your attention that our operator, specializing in mass mailings, has informed us that it has complied with the new General Data Protection Regulation (GDPR) that came into force in the European Union on May 25, 2018.
In this way, your information is stored on our operator’s secure server.
As in the past, if you wish to continue receiving our newsletters, there’s nothing you need to do.
However, if you no longer wish to receive it, you can unsubscribe now by clicking on the “unsubscribe from this list” link at the bottom of this newsletter, and on future newsletters if you change your mind later.
Your privacy is important to us and the protection of your personal data is one of our major concerns.
This is an opportunity for us to reaffirm our commitment to transparency and the special care we take to protect your personal data.
With this in mind, we would like to inform you that certain aspects of our Privacy Policy have been updated.
All the changes made will enable you to better control how your data is used in accordance with the new European Data Protection Regulation, (Directive (EU) 2016/680 of the European Parliament and of the Council of April 27, 2016), which comes into force on May 25, 2018.

We have summarized the most important updates below:
– Situations in which your personal data may be collected
– Personal data we may process
– How we use this data
– Your rights and how to exercise them.

Please read the following information carefully:

The Privacy Policy sets out the terms and conditions under which SA Helen Traiteur, which operates under the trade name Helen, le traiteur du Grand Sud, is responsible for processing the personal data you provide to us when using our websites www.helen.fr, www.helen-mariage.fr and www.joursdefetes.fr.

1. Collecting and using information

Any information we collect from you may be used for :
– Contact you about your quote.
– Keep you up to date with company developments via newsletters (2 to 3 per year)
– Implement, apply and perform services agreed with us
– Improve the quality of our services and websites

When do we gather information?

We collect information during:
– Your request for information and/or a quote,
– Your registration on our website (deliveries to your stand),
– Your logout.

The information collected includes your name, e-mail address, telephone number and postal address.
In addition, we may collect information when you browse our sites from your terminal (computers, tablets, smartphones…), such as your browser, your IP address, and the page you request.

2. Confidentiality of e-commerce and disclosure to third parties

We are the sole owners of the information collected on this site.
Your personal information will not be sold, exchanged, transferred or given to another company for any reason without your consent.
Certain data is entrusted to trusted third parties who assist us in operating our website or conducting our business as long as these parties agree to keep this information confidential.
Service providers can include: financial institutions, communications agencies, web masters, printing services, customer service providers, technology services, marketing platforms…

3. Information protection

We inform you that all necessary measures have been put in place, both technological and organizational, to ensure the security of your personal data and to prevent their loss, alteration or unauthorized processing.
Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.

4. Data retention period and data protection rights

Data must be processed for the period stipulated by the applicable law.
The reference framework for data retention periods can be consulted on the CNIL website www.cnil.fr
For example, customer data is kept for the duration of the commercial relationship.
They may be kept for canvassing purposes for a maximum of 3 years from the end of the commercial relationship.

5. Do we use cookies?

Yes. Cookies are necessary for the proper functioning of the website. They ensure the consistency of your navigation.
Cookies are small text files that a website’s server stores in the user’s browser. Thus, when the user returns to the website, the cookies are read to identify the user and establish his/her browsing preferences.
How do I disable cookies? You can configure your browser so that all cookies are deleted automatically when you close your browser, computer or device.

6. Newsletter

We use the e-mail address you provide to send you, in addition to information about our partnership (quotations, technical information, etc.), occasional information about the company’s activities.
If at any time you no longer wish to receive our newsletters, an unsubscribe link is included at the bottom of each newsletter.

7. Consent

By using our site, you consent to our privacy policy.

8. Data Protection Officer

La Responsable du traitement est Lilya KHANOUF.
It undertakes to respect the confidentiality of your personal data and to guarantee the exercise of your rights.
In accordance with French law no. 78-17, dated January 6, 1978, as amended, relating to information technology, files and civil liberties, you may exercise your rights of access, modification, rectification and deletion:
– by contacting her directly at lilya@helen.fr
– by using the contact form on our sites
– by writing to Helen Traiteur – 884 route de Châteaublanc – CS 60402 Morières-Lès-Avignon – 84276 Vedène Cedex – France